TERMS AND CONDITIONS

Terms and Conditions

One of the fundamental principles of Your Scots Past is an open and honest approach to the research process. Below is a summary of our terms and conditions, if you still have any questions please don’t hesitate to contact me.

SERVICES PROVIDED

Your Scots Past undertakes to provide a high-quality tailored research service to the client. All findings will be clearly documented (with references) in the final report and shall include details of research undertaken, sources consulted, and any problems or gaps encountered in the process.

Due to the variability in surviving records success cannot be guaranteed and the amount of available information will vary. A research plan shall only be proposed if there is a reasonable chance of success. Research time is chargeable regardless of the results found.

Please note that some official records may include errors and omissions and unless the information can be found in another source this may prevent the research from progressing beyond a certain point.

PRICES

All research shall be conducted at an agreed hourly rate starting from £28. The hourly charge applies to research time, writing up reports and findings and communication with the client after the initial free consultation period.

Where applicable additional costs may include:

  • Certified copies of certificates (charged at cost)
  • Copies of other documents e.g. wills, land registry records (charged at cost)
  • Special presentation materials and associated printing costs e.g. Family Trees printed in A3 or larger formats
  • Some travel expenses to graveyards, archives and other record sources.

Any additional charges will be agreed upon with the client before proceeding.

PAYMENT

A deposit shall be required before any research is commenced.

The balance must be received as cleared funds before the final report is posted or emailed.

  • Payment can be made by:
    Bank transfer, details to be provided at the point of invoice.
  • Debit or Credit cards via PayPal (I shall email you an invoice with link and payment instructions). There is no additional charge for using Paypal.

CONFIDENTIALITY

We are committed to maintaining the highest degree of integrity in all our interactions with past present and future clients. This includes the protection of all personal information supplied and discovered in the research process. This data shall not be given to any third parties unless we are legally obliged to do so. Your Scots Past is registered for the purposes of the Data Protection Act 1998. Registration Number ZA023565.

PRIVACY POLICY

Click the following link for details on Your Scots Past privacy policy: YSP – Privacy Policy.